BACKGROUND: Ethiopia has been implementing a health extension program (HEP) to respond to the high maternal and child mortality in rural communities. HEP has brought tremendous contributions to improved access and coverage of primary healthcare in the last 15 years. Despite its attributions, attention to HEP has declined in recent years due to several reasons. This study is designed to explore HEP’s relevance to the current healthcare needs of the rural communities.

METHODS: This study is a nested cross-sectional mixed-method to the overall HEP’s evaluation between March and May 2019. Descriptive statistics were used on qualitative and quantitative assessment. A literature review supplemented the assessment. A representative quantitative sample of 11,746 women, men, and young girls; a qualitative sample of 268 key informants from Kebele administrators, HEWs, program people in the health system and focus groups from community leaders, men and women from 185 Kebeles in 62 woredas were selected. A thematic approach was used for qualitative analysis.

RESULTS: Rural communities and program managers asserted that HEP’s service packages with the existing service delivery modalities were relevant. Eighty-two percent of men and women and 77% of young girls confirmed this relevance. Besides the existing packages, additional curative services for adults and children were recommended with emphasis on the pastoralist community. HEP’s service uptake has declined as over 86% of targeted rural communities bypassed HPs due to unavailability of services and capacity problems of HEWs.

CONCLUSION: The current HEP packages with the existing service delivery modalities are still relevant to the rural communities’ health needs. However, on-going changes to address the evolving demands of the targeted rural communities are crucial.

KEYWORDS: Relevance, evolving demands, health extension program, health needs, rural Ethiopians